Question 1

How do I place an order?

Accepted Answer

Browse our collection and select your desired items.
Choose your size, colour and click "Add to Cart."
Proceed to checkout, enter your shipping information, and complete your payment.
A confirmation email will be sent to your email address with your order number and delivery time.

Question 2

How does shipping and delivery work?

Accepted Answer

We charge a flat rate for shipping, which you can see at checkout. After a 3-day processing time, delivery within Nigeria takes about 3-5 business days. Most items are delivered to your doorstep, but some locations may require pickup from the nearest delivery center. If you need doorstep delivery in these areas, it can be arranged for an additional fee. Please confirm by emailing your full name and delivery location to ask@thewoxshop.com or sending a WhatsApp message to +234-9095635326 to check if doorstep delivery is available for your location.

For international orders, please visit https://www.thewoxstore.com.

Question 3

Has my order been sent yet? How do I track my order?

Accepted Answer

Once payment is verified, an order confirmation will be sent to your email address immediately [ Please ensure that your email address is valid]. Upon confirmation, the item will be shipped out to your prefered location.   Once the item has been shipped and processed by the courier company, you will automatically receive tracking information to enable you track your order.

Question 4

What should I do if part of my order is missing or I received the wrong item?

Accepted Answer

We apologize for any inconvenience. Please send an email with your order number and full name to ask@thewoxshop.com or a WhatsApp message to +234-9095635326. We will respond within 48 hours to resolve the issue.

Question 5

Can I change the address on my order after it has been shipped?

Accepted Answer

You can track your order and deliveries using the tracking information sent to you. You can change the delivery address within 24 hours of placing the order but unfortunately after that, you cannot change the delivery address.  The item will be delivered to the specified location and in order to get it delivered to a new location, the customer can choose to take care of that responsibility.  Footwox can also help customers have the item reshipped to the new address at a new shipping cost.  Do note that the customer is responsible for the return shipping fees if necessary and the additional shipping fees to send to the new address.

Question 6

What is the difference between production time and processing time?

Accepted Answer

Most of our products are handcrafted and made on request to ensure quality control. Production time can take up to 8 business days for some shoe designs, while others are readily available. Please check the production time for each product before ordering. Processing time for readily available products is 3-5 days, depending on your delivery location. This period allows us to source the best and fastest delivery option before shipping. For the best service, reach out to us on WhatsApp or give us a call.

Question 7

What is your returns and exchange policy?

Accepted Answer

You have 2 days (48 hours) to notify us of your intent to return items and provide tracking details. After 3 days, we cannot process returns or exchanges. Please use our shoe sizing guide to confirm your size before ordering, as we do not accept exchanges for certain products if the wrong size was ordered.

[From Outside Lagos]
Returns should be sent to: Footwox Collections, GIGL Center - Hospital Road, Gbagada, Lagos, 09095635326

[Within Lagos]
Returns should be sent to: Footwox Bodywox Collections, 2nd Floor, Brasas'r Mall, 69 Admiralty Way, Lekki Phase 1, Lagos, Nigeria, ask@thewoxshop.com
Store Line: +234-8184146652
Tel: +234-9095635326

Customers are responsible for return shipping charges. We recommend using a service with tracking and/or insurance, as Footwox is not responsible for items lost or damaged during return shipping.

Question 8

Which methods of payments can I use?

Accepted Answer

We currently have two methods of payment. We accept payment through Paystack and also by online transfer into our Footwox bank accounts.  For all online transfers, you must send a proof of payment with your order number and full name to footwox@gmail.com for payment verification. You can also send us a message on our WhatsApp lines.

Our bank details are:
FOOTWOX COLLECTIONS 
- GTBank 0464826821 
- Diamond (Access Bank) 0101858640

Question 9

Is it safe to order online?

Accepted Answer

Yes it is. We encourage all our customers to place their orders online for speedy order fulfilment.  On our payment platform, we utilise industry-standard Secure Sockets Layer (SSL) technology which encrypts potentially sensitive information such as your name, address and other critically sensitive information like your personal details.  The information you share when passed between your computer and our website cannot be read in the event someone else intercepts it.  If you're not confident making an online payment, you can always do a cash deposit or online transfer into our Footwox bank accounts.  For all cash deposits / online transfers, you must send a proof of payment with your order number and full name to footwox@gmail.com for payment verification.

Question 10

Restock Request

Accepted Answer

"I’ve found the sneakers I want but it is Out of Stock / Sold Out"
Unfortunately that product might currently be out of stock but you can request a Restock by viewing the product and then click on the "Notify When Available" button. Your request to restock will be duely noticed and updates will be made available to you once the item is back in stock.

FAQs

Frequently asked questions